Case Study – Consulting TeleCom

Case Study – Consulting TeleCom

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Client Profile

Leading optical fibre development company growing in the UK and European markets

Key Highlights

  • Industry - Telecommunications
  • Duration - Three Months

Scope of work

  • Design & Development
  • Project Management Office
  • Sales and Commercials
  • Finance
  • Supply chain

Service Offering

  • Development of a Deployment Tool Kit that will assist in the execution of operations with relative ease and efficiency

Challenges / Requirements

  • Define standard operating procedures for core and support functions
  • Highlight the nature and extent of involvement of resources from the India entity
  • Scope of Work included: Need for more accurate reporting across different levels of management
  • Define the key metrics for MIS dashboard

Our Solutions & offerings

Developed the structure of the SOP?s through the breakdown of t he process into sub processes and key workflows

Defined the new workflows for core and support operations instituting control measures along the value chain

Roles and responsibility allocation for all team members with emphasis on external stakeholder involvement

Highlighted points of information capture t hat are required in existing as well as potential systems to garner efficiency

Developed supporting guidelines and formats in addition to workflows

Developed a baseline for organization restructuring and the MIS framework across department s


  • Enable the teams to leverage on a process dependent framework that is aligned with industry best practices
  • Effectively integrate the existing and upcoming technology infrastructure
  • Build a strong vendor management system which is crucial to the business operations
  • Highlight the nature and extent of involvement with the India entity
  • Build a knowledge repository for future reference