Help Desk Technician

Valenta > Staff Augmentation > Help Desk Technician

Help Desk Technician

Valenta’s Outsourced Help Desk Technician Service provides organizations with a reliable and efficient IT support system that ensures the smooth operation of their technology. Our team of skilled professionals is equipped to identify solutions, troubleshoot, and provide technical support to customers, whether remotely or on the phone.

At Valenta, we offer customizable solutions that meet our clients’ unique requirements. Our Help Desk Technicians can support organizations through Managed Services or as an extension of their IT department. They can assist with a variety of tasks, such as improving processes, maintaining records, updating customer status, and liaising with customers to provide necessary information.

Our Help Desk Technicians are highly experienced in solving technical problems and queries for customers, providing remote troubleshooting and delivering technical assistance when needed. We have standardized our processes with a high degree of automation, allowing us to deliver business value to our clients by reducing their operational costs and implementing effective controls.

We invest continuously in building our Help Desk Technician expertise to augment our capability and offer comprehensive and integrated services to our clients. Our dedicated team members and reporting managers ensure that our clients receive quality service delivery, and our recruitment and training process ensures that our resources are highly qualified and ready to work as soon as we engage our services.

Outsourcing Help Desk Technician services to Valenta allows our clients to focus on their core activities while we take care of their IT support needs. Our service provides world-class cost structures while delivering business value to our clients.

Valenta’s Outsourced Help Desk Technician Service is the best option for businesses looking for reliable and efficient IT support. Contact us today to learn more about how our services can benefit your organization.

Why Choose Valenta?


Local Presence

Valenta has Managing Partners located in cities across Europe. Our Managing Partners provide a local presence that many outsourcing and staff augmentation providers lack. Our partners remain engaged with our clients and serve as ongoing resources and key members of the client’s account team.


Flexible Engagements

Valenta offers flexible, month-to-month agreements to all our European customers. We charge an onboarding fee and then bill monthly with no long-term contracts. Our flexible plans enable our clients to ramp up quickly and scale down just as easily, taking the hassle out of staff augmentation.

Dedicated Resources

Dedicated Resources

Unlike many outsourcing and staff augmentation providers, Valenta provides dedicated resources. Our clients work with a specific Valenta employee, not an anonymous team of workers. Our resources become familiar with our clients’ processes, interacting with them as if they were any other virtual employee.


Staff Augmentation Team

We bring a team to every staff augmentation engagement. In addition to local Managing Partners, each resource is managed by a Valenta Team Leader who oversees other team members in similar roles. Our Team Leaders report to Regional Services Heads who also manage recruitment. Ultimately, Valenta frees up our customers’ time and relieves HR headaches.


Global Labor Pool

Finding staff to fill roles in Europe can be a challenge. When a role can be filled, it can often exceed the budget. By leveraging Valenta staff augmentation, our clients can access labor pools from countries around the world, including India, the Philippines, Malaysia, Columbia, and Trinidad. Soon, we will also offer services in Eastern Europe and Northern Africa.

Process and Transparency

The Valenta Way is at the core of everything we do. We have tried and tested processes for delivering high-quality staff augmentation to our European customers. By following the same methods and processes every time, all that we do is transparent and can be easily shared with our clients.

operations, Comprehensive Services, INCREMENTAL STRATEGY

Comprehensive Services

Valenta can help clients with staff augmentation across the board, in functions such as accounting, finance, IT, operations, HR, sales, marketing, and support. We have staff to serve all these departments and business processes, filling both traditional roles and new positions in the information economy.

Compliance and Security, INTEGRATOR

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified and takes compliance and security very seriously. We operate service centers in the countries in which we operate, using both physical and non-physical controls to ensure that our company and client data remain secure.

At Valenta, our Help Desk Technicians can assist organizations with the following:


Improvise on processes and provide suggestions.


Liaise with customers and provide information by following up overall.


Update customer status, maintain a timeline of records and customer updates.


Solve issues for customers in respect to technical problems, queries and find solutions for them.


Troubleshoot customer issues remotely.


Provide technical assistance to customers as and when they need help.

How we add value?

Our Help Desk Technician staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.

We have a comprehensive and integrated Help Desk Technician service capability. We augment our capability by continuously investing in building Help Desk Technician expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real Time Visibility Platform
  • A Dedicated RPA Academy, which focuses on increasing domain expertise

Help Desk Technician Software Expertise:

Salesforce Logo 2 | Valenta BPO US

And more…

Valenta Pricing Packages:

Junior Help Desk Technician

(1-2 years of Experience)

Mid-Level Help Desk Technician

(3-4 years of Experience)

Senior Help Desk Technician

(5+ years of Experience)

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