Virtual Medical Assistants and Medical Scribes

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Virtual Medical Assistants & Medical Scribes

In the field of healthcare, Virtual Medical Assistants, also known as Remote Medical Assistants, are essential players in ensuring the smooth operation of healthcare practices. With their administrative expertise, they help reduce the workload of healthcare providers, freeing up their time to focus on their patients. The result is improved patient satisfaction and a better quality of life for healthcare providers.

Valenta’s Virtual Medical Assistants are an extension of healthcare providers’ back-office teams, providing support with record keeping, customer service, billing, accounting, and EMR management. This helps to boost productivity and profitability in private practices, clinics, hospitals, and other healthcare facilities. Virtual Medical Scribes are another crucial aspect of healthcare operations. Their main goal is to relieve doctors of administrative tasks, allowing them to focus solely on their patients. They act as a doctor’s right-hand, providing efficient patient flow and real-time data entry for orders, billing information, and vitals.

In today’s increasingly regulated and cost-conscious healthcare industry, where patient experience is closely monitored, Valenta offers a cost-effective solution in the form of our highly trained and qualified Virtual Medical Staff. Our team is equipped to meet the growing demands of the healthcare industry and help you achieve your goals.

We have local managing partners located throughout Europe with extensive backgrounds in healthcare. They are available to discuss how virtual medical assistants and scribes can revolutionize a healthcare facility or practice. They can help you assess if these services can be beneficial to your organization.

Valenta’s Virtual Medical Assistants can assist Healthcare Providers with:

virtual-medical-asistant
  • Manage Contact Center operations – Inbound and Outbound Calls, Email and Chat
  • Appointment Scheduling – Manage Appointments, rescheduling and cancellations
  • EMR Management – Ensure EMR is always up-to-date. Edit and modify as needed
  • Prior Authorization – manage the entire Prior Authorization process
  • Patient Triage
  • Complete Patient Charts
  • Managing incoming and outgoing referrals
  • Insurance Follow-ups
  • Ensure the highest level of quality
  • Perform day-to-day duties with high accuracy
  • Effectively communicate all escalations to the supervisor
  • Resolve queries in a timely manner working around the established TAT's (turnaround times)
  • Strictly adhere to the SLAs (Service Level Agreements)
  • Train new resources as and when required
  • Understanding processes and documenting them as detailed SOPs (Standard Operating Procedures) as and when required

Valenta’s Virtual Medical Scribes can assist Healthcare Providers with:

  • Urgent Care Scribing
  • Emergency Room Scribing
  • Cardiology Scribing
  • Ophthalmology Scribing
  • Radiology Scribing
  • Endocrinology Scribing
  • Neurology Scribing
  • Surgery & Orthopedic Scribing
  • Hematology & Oncology Scribing and much more

Why Choose Valenta?

Local-presence

Local Presence

Valenta has Managing Partners located in cities across Europe. Our Managing Partners provide a local presence that many outsourcing and staff augmentation providers lack. Our partners remain engaged with our clients and serve as ongoing resources and key members of the client’s account team.

flexible-engagements

Flexible Engagements

Valenta offers flexible, month-to-month agreements to all our European customers. We charge an onboarding fee and then bill monthly with no long-term contracts. Our flexible plans enable our clients to ramp up quickly and scale down just as easily, taking the hassle out of staff augmentation.

Dedicated Resources

Dedicated Resources

Unlike many outsourcing and staff augmentation providers, Valenta provides dedicated resources. Our clients work with a specific Valenta employee, not an anonymous team of workers. Our resources become familiar with our clients’ processes, interacting with them as if they were any other virtual employee.

Staff-augmentation

Staff Augmentation Team

We bring a team to every staff augmentation engagement. In addition to local Managing Partners, each resource is managed by a Valenta Team Leader who oversees other team members in similar roles. Our Team Leaders report to Regional Services Heads who also manage recruitment. Ultimately, Valenta frees up our customers’ time and relieves HR headaches.

Train

Global Labor Pool

Finding staff to fill roles in Europe can be a challenge. When a role can be filled, it can often exceed the budget. By leveraging Valenta staff augmentation, our clients can access labor pools from countries around the world, including India, the Philippines, Malaysia, Columbia, and Trinidad. Soon, we will also offer services in Eastern Europe and Northern Africa.

Process and Transparency

The Valenta Way is at the core of everything we do. We have tried and tested processes for delivering high-quality staff augmentation to our European customers. By following the same methods and processes every time, all that we do is transparent and can be easily shared with our clients.

operations, Comprehensive Services, INCREMENTAL STRATEGY

Comprehensive Services

Valenta can help clients with staff augmentation across the board, in functions such as accounting, finance, IT, operations, HR, sales, marketing, and support. We have staff to serve all these departments and business processes, filling both traditional roles and new positions in the information economy.

Compliance and Security, INTEGRATOR

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified and takes compliance and security very seriously. We operate service centers in the countries in which we operate, using both physical and non-physical controls to ensure that our company and client data remain secure.

We implement BOT’s and AI in our solutions:

Watch a BOT perform billing functions.

How we add value?

Our Virtual Medical Assistants and Medical Scribes deliver business value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implement effective controls. We have standardized their process with a high degree of Automation and AI.

We have a comprehensive and integrated Medical Assistant service capability. Furthermore, we augment our capability by continuously investing in building AI and ML expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real-Time Visibility Platform
  • A Dedicated Healthcare Academy, which focuses on increasing domain expertise

Medical Assistant Software Expertise :

epic
webpt
eclinicalworks
all-scripts
nextgen
athenahealth

And more…

Valenta Pricing Packages

Full Time Medical Assistant

Full Time Medical Scribe

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